Behold our FAQ

All right, friends. Let’s do this. This section will cover frequently asked questions regarding buying on our store.

How long does shipping take?

Now that’s a frequent one, all right. Ain't it? Your answer to this should manage customer expectations. Just like a good checkout flow should. Tell them the truth*:

  • Canada shipping will take between 5 to 10 business days.

  • US shipping will take between 10 to 15 business days.

  • International shipping will take between 10 and 20 business days.

  • Mars shipping will be automatically redirected to Elon Musk’s Twitter account.


*Note that shipping might be delayed due to the pandemic.

Can I return my items?

All sales are final. We truly believe you'll love your new swag.

How do you handle sensitive customer information?

GDPR, am I right? Make sure you’re as transparent as possible with your data handling process. Or, if you’re using Snipcart, just refer to our ToS and DPA.

Rapid-fire questions

Q: Why is this Planty theme so beautiful?

A: We hired our first designer a couple of months ago.


Q: Why did you build a theme for Stackbit?

A: We believe in Stackbit’s promise of opening up the Jamstack to more developers. Plus, we trust these folks. Read more about Stackbit.


Q: How many people work at Snipcart?

A: Not a lot! We’re a small, bootstrapped team of eight human beings. Michael might be a robot, though.


Q: Why is Snipcart based in Québec City?

A: Have you been here? It’s beaaautiful!


Q: What’s the meaning of life?

A: We’re not quite sure. But building useful products with people we love feels meaningful enough.

Have any questions?
Contact us.

226 rue St-Joseph E, Québec, QC, Canada, G1K 3A9

On the map